Abby Trutor-Mead
AVP, Health Systems Innovation & Design

Abby Trutor-Mead is the director of innovation at hiCOlab. Her focus for the lab is on building energy around the grassroots transformation of the healthcare delivery system, using human-centered design methods to foster deep partnerships with the people providing and receiving healthcare. With a background in analytics and an intense desire to understand the why behind things, Abby transforms research data into actionable information that drives new and creative solutions to make life better or easier for people. Abby’s research interests include service delivery design, resource optimization, and wellbeing.

Abby received her bachelor’s degree from New York University and her MBA from McGill University and the University of Vermont. When she’s not at work she devotes her time to hanging out with her husband, doing weekend warrior projects, and celebrating the amazingness of the world from her toddler’s point of view, which includes many “why?” questions

Jeremy Beaudry
Manager Health Systems Innovation & Design

Jeremy's research and design practice focus on creating collaborative tools and methods with organizations, communities and leaders in the service of systems-wide change and innovation efforts. He publishes, publicly presents, and leads workshops on the power of participatory design to change organizations and systems from the inside out. After helping a close family member navigate the complexity of healthcare during a serious illness, he was drawn into that world as a place to use his experience and skills as a designer to create more humane healthcare service experiences.

Jeremy occasionally writes about design, healthcare, and social impact here.

Emilee Hoffman
Innovation & Design Coordinator

As hiCOlab’s Innovation & Design Coordinator, Emilee combines her passion for organization (i.e. checking boxes off a to-do list) with her joy of working directly with employees, patients, caregivers, and providers to improve their experience. Emilee draws on her Sociology degree from the University of Vermont, as well as the principles of human-centered design to gather meaningful insights and transform healthcare systems. A natural-born “helper”, Emilee is excited to lend a hand in discovering new ways to deliver quality and nurturing healthcare to her community and beyond — in the most efficient and coordinated manner, of course.

Emilee spends her free time reading, walking her dogs (Banjo and Scotty), cheering her kids on from the sidelines, and watching baseball with her husband and four children. 

Sam Grise 

Healthcare Experience Designer 

Sam is a highly collaborative and empathetic designer, skilled at turning needs into outcomes through active listening and investigation. She truly loves working with a broad range of individuals and believes that communication, understanding, and diverse perspectives are at the heart of great design. With a background in visual and experience design, Sam leverages her personal experiences in healthcare and time as a caregiver to inform her work. She possesses an insatiable curiosity, always seeking to dig deep into understanding everything. 

Outside of work Sam continues her exploration of all things through enjoying the outdoors, nurturing a lush collection of plants, and embracing opportunities to acquire even more skills.